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Refund Policy

I want to cancel my order

An order cancelation is possible within 24 hours after the order has been placed. After this delay, the dispatching process will begin, the cancelation will no longer be possible. If you want to cancel your order, please contact us.

I want a refund / return my product

A product can be returned within 14 days after the delivery date and only if the package is unopened and intact.

I recieved a defective product

If you have recieved a defective product, please contact us at Support@deluxplay.com and provide us your order number.