Delivery usually takes 7 - 20 business days. External factors such as logistical delays or customs controls can influence the delivery time. Periods like Black Friday or Cyber Monday can also influence the delivery time because of the high volume of orders around the world. For some regions like Africa, Middle East or South America, the delivery may take up a bit longer.
When an order is placed, it takes about 2 - 3 business days to ship the order (these days are not included in the delivery time). If you have any question, please contact us at Support@deluxplay.com or by using this form.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If you do not recieve any email, you probably missed to provide your email address when you placed your order, please contact us here so we can link your email address to your order. We usually ship your package within 1-3 days, but your tracking number may take up to 10 days before being available and sent to you by email.
International transport is currently experiencing disruptions and difficulties due to the current measures taken against the coronavirus,your package could be delayed because of this.